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Sanavia – Inbound Medical Tourism from China
Sanavia is a medical tourism service company based in China, dedicated to helping international patients access high-quality medical resources within China. We connect overseas clients with trusted hospitals and medical specialists, efficiently coordinating examinations, diagnoses, and treatments.
Who We Are
Sanavia focuses on inbound medical tourism, helping international patients navigate and utilize China's healthcare system more efficiently and clearly.
Through our extensive network of partner hospitals, particularly in Xi'an, we provide reliable medical services and personalized coordination for overseas patients.
What We Offer
- Rapid appointment scheduling
- Streamlined health checkups
- Timely treatment coordination
- Specialist referral support
- Medical travel coordination
- Cross-border patient assistance
Our Approach
Our services are designed to reduce waiting times, simplify medical procedures, and enhance the overall healthcare experience for international patients seeking treatment in China.
From the initial consultation to hospital coordination and treatment planning, Sanavia provides structured, patient-centered support throughout the entire medical journey.
Traditional Chinese Medicine Support
Sanavia also coordinates access to Traditional Chinese Medicine (TCM) services in compliance with established standards, based on recommendations from licensed medical professionals.
This includes prescription coordination and medication delivery, helping eligible patients receive appropriate TCM treatments in a safe and organized manner.
Why Sanavia
Sanavia combines local healthcare expertise, hospital partnerships, and professional coordination services to deliver reliable and efficient medical travel solutions for international patients.
Our mission is to make healthcare in China more accessible, streamlined, and patient-centered for people coming from abroad.
Medical Services
Sanavia works in close collaboration with multiple top-tier Grade A tertiary hospitals in Xi’an, which are among the leading comprehensive medical institutions in Western China. Through these partnerships, international patients are able to access advanced medical services, specialist consultations, diagnostic evaluations, and treatment arrangements with greater efficiency.
By combining the multidisciplinary clinical capabilities of these hospitals with Sanavia’s professional international patient coordination services, overseas patients benefit from streamlined appointment scheduling, organized treatment pathways, and a more seamless healthcare experience in China.
Specialized Clinical Care
The partner hospitals of Sanavia provide comprehensive clinical services across multiple specialized centers. Through Sanavia’s coordination, international patients can efficiently access consultations and treatment from experienced specialists.
- Cardiovascular Medicine
- Neurosciences
- Oncology
- Thoracic Diseases
- Hematology
- Digestive Diseases
- Gynecologic Oncology
- Endocrinology and Metabolic Disorders
- Geriatric Medicine
Advanced Surgical Services
These hospitals offer a wide range of advanced surgical treatments supported by modern operating facilities and robotic-assisted technologies. Sanavia assists international patients with treatment coordination and hospital scheduling.
- Robotic-assisted surgery
- Minimally invasive laparoscopic surgery
- Cardiac and vascular surgery
- Neurosurgery
- Thoracic surgery
- Complex tumor surgery
Precision Oncology
International patients can access comprehensive cancer care including advanced diagnostics, targeted therapy, and multidisciplinary treatment planning through Sanavia’s collaboration with these hospitals.
- Precision cancer diagnosis
- Targeted therapy
- Radiation therapy
- Radionuclide therapy (Y-90 treatment)
- Multidisciplinary tumor board consultation
Diagnostic and Imaging Services
Advanced diagnostic technologies support accurate medical evaluation. Sanavia helps arrange imaging examinations and specialist diagnostic consultations in an efficient and organized manner.
- 3.0T Magnetic Resonance Imaging (MRI)
- 256-slice Computed Tomography (CT)
- Digital Subtraction Angiography (DSA)
- Comprehensive laboratory diagnostics
- Nuclear medicine imaging
Health Management and Preventive Care
Preventive healthcare programs support early disease detection and long-term wellness. Sanavia coordinates health examinations and preventive screening services for international patients.
- Comprehensive health check-ups
- Personalized health risk assessments
- Chronic disease management
- Preventive screening programs
International Medical Services
Sanavia provides dedicated coordination services for international patients, including appointment scheduling, medical travel assistance, multilingual support, and treatment arrangements.
- International patient coordination
- Medical travel support
- Multilingual consultation services
- Remote expert consultation
A Deep Strategic Partnership
Sanavia maintains close and ongoing partnerships with leading Grade A tertiary hospitals in Xi’an, all focused on improving access to high-quality healthcare for international patients.
Through this integrated service model, patients benefit from both the advanced clinical resources of these hospitals and Sanavia’s professional coordination services for cross-border medical travel.
Sanavia Brand Development Timeline
From a single moment of insight in Xi’an to the vision of borderless healthcare, Sanavia has grown into a cross-border medical travel platform built on efficiency, precision, cultural understanding, and patient-centered service.
2018 in Xi’an
Established in one of China’s most historically rich and medically resourceful cities.
Cross-City Access
Built a coordinated medical network spanning Xi’an and leading specialty hubs across China.
Full-Cycle Support
From pre-diagnosis to treatment, recovery, and follow-up, the journey is fully coordinated.
Borderless Healthcare
Connecting international patients with top-tier Chinese medical resources without unnecessary delay.
Origin · Recognizing the Pain Point
The idea behind Sanavia began when founder Chen Jiawei accompanied a British friend seeking medical care in Xi’an. From appointment to receiving diagnostic results, the entire process took less than 48 hours.
In the United Kingdom, the same set of examinations would have required a waiting period of four to six months. A simple remark from that friend became the turning point: “If there were a dedicated service helping more people like me come to China for treatment, that would be incredible.”
That moment planted the first seed of what would later become Sanavia.
Early Stage · In-Depth Research
The core team was formally assembled and spent a full year traveling between Europe, North America, and China to conduct two-way research on market demand and medical resource capacity.
Three findings became foundational to the business model:
- Efficiency Gap: In many developed countries, common diagnostic tests often require waiting periods of three to eight months, while leading hospitals in China can frequently complete them within a week.
- Cost Advantage: Even when adding international flights and five-star accommodation, total spending may still be 40% to 60% lower than treatment through private hospitals in Western markets.
- Clinical Experience: Supported by a massive patient population, specialists in top-tier Chinese hospitals often accumulate substantially broader case experience than the international average.
Foundation · Launching in Xi’an
Sanavia was officially registered in Xi’an, a city known for both its cultural depth and concentration of medical resources. The brand name was chosen to reflect a mission of connecting East and West through precision healthcare.
From the outset, Sanavia positioned itself not as a basic intermediary, but as an integrated medical resource and service operations platform.
In its founding stage, the company signed international patient fast-track agreements with five leading tertiary hospitals in Xi’an, each recognized nationally for strengths in cardiovascular medicine, neurosurgery, oncology screening, and other key specialties.
Infrastructure · Building a Closed-Loop Service Model
To address the core concerns of international clients, Sanavia established one of the early end-to-end service standards in China’s medical travel sector.
- Established an international medical record translation center aligned with global documentation standards.
- Signed the first group of private medical concierges with overseas backgrounds to provide one-to-one in-person assistance.
- Developed an internal medical resource scheduling system to accelerate appointment handling and report circulation.
Resilience · Advancing Through the Pandemic
During the global pandemic, international travel was heavily restricted, but Sanavia did not pause. Instead, the company launched a remote pre-consultation service that enabled overseas patients to obtain second opinions from Chinese specialists through online imaging review and expert discussion.
This period became a valuable stage of learning in international medical collaboration. At the same time, Sanavia expanded its partner network beyond Xi’an into surrounding regions, increasing its roster of affiliated hospitals to 15 and building a stronger reserve of specialist resources.
Recovery · Accelerated Growth
As global travel restrictions eased, long-suppressed healthcare demand from Europe and North America began to rebound. Benefiting from the online trust built during the pandemic and its ability to execute efficiently offline, Sanavia entered a period of strong business growth.
The company not only served individual patients, but also began signing group cooperation agreements with large insurers and corporate HR departments in Europe and North America, becoming a designated overseas medical benefits provider for employee healthcare programs.
Innovation · Human-Centered Medical Care
Sanavia recognized that medical care is not only about treating the body, but also about supporting emotional well-being. Drawing on Xi’an’s cultural heritage, the company introduced the “Healing Through Chang’an” program.
During post-operative recovery or waiting periods between examinations, patients could participate in restorative experiences such as ancient city walks, calligraphy-based mindfulness activities, and vegetarian medicinal cuisine.
With this step, Sanavia evolved from a simple “medical + travel” model into a broader medical + culture + wellness offering.
Expansion · Global Service Positioning
By 2024, Sanavia had become a trusted bridge connecting Western patients with leading medical resources in China. The company had grown into a professional international service team of more than 30 members, supporting English, German, French, Spanish, and other languages.
Guided by the values of efficiency, precision, and warmth, Sanavia remained committed to showing every client traveling to China that the path toward health does not need to be delayed, nor does it need to feel impersonal.
Ecosystem · From Service Provider to Industry Builder
In 2025, Sanavia reached a pivotal stage of brand development. It was no longer defined solely as a provider of medical services, but increasingly as a builder of an international medical travel ecosystem.
- Strategic Upgrade: A new dual-core strategy enabled the company to remain rooted in Xi’an while building cross-city fast-track referral networks with top specialty hospitals in Beijing, Shanghai, and Chengdu. Patients could begin evaluation in Xi’an and be transferred within 48 hours to another partner city for advanced intervention.
- Service Deepening: Sanavia launched China’s first graded “14–90 day recovery residence” program for international medical travelers, combining Western rehabilitation, traditional Chinese medicine, and ecological recuperation in the northern Qinling region.
- Industry Leadership: In September 2025, Sanavia was invited to participate in drafting and releasing the first Xi’an Standard for International Medical Travel Services, defining six core service stages and 48 service touchpoints across consultation, visa support, entry procedures, medical coordination, follow-up, and emergency response.
Vision · Borderless Healthcare
Standing in 2026, Sanavia has served more than 10,000 international clients, while maintaining a long-term satisfaction rate of 98%+. The company is actively exploring AI-powered multilingual medical assistants and blockchain-based health record solutions to make the patient journey to China even smoother.
Sanavia continues to believe that what it connects is not only patients to China’s top-tier medical technology, but also a form of respect for life that transcends borders.
Brand Milestones
Rooted in Xi’an, connecting the world with Chinese healthcare.
Remote pre-diagnosis made precision care possible across distance.
Rapid growth fueled by global trust and scalable service delivery.
Healing Through Chang’an elevated medical care with cultural recovery experiences.
Industry standard-setting marked Sanavia’s rise as an ecosystem builder.
The People Behind Sanavia
Sanavia currently has a team of more than 30 professionals. Its core members come from three main backgrounds: clinical medicine, international patient services, and operations management.
The team is not large, but responsibilities are clearly defined. Medical professionals focus on medical matters, service professionals manage the patient journey, and operations staff keep the entire system running smoothly.
Team in Action
Behind every patient journey is a multidisciplinary team working across medical coordination, patient services, and operational support.
This close collaboration allows Sanavia to respond efficiently while maintaining clarity and consistency throughout the entire care process.
Chen Jiawei
Chen Jiawei founded Sanavia in 2018. Before starting the company, he spent years working in patient coordination for foreign-invested medical institutions.
In 2016, while accompanying a British friend for treatment in Xi’an, he witnessed a striking contrast: examinations that had required a five-month wait in the UK were completed in just three days in China. That experience revealed a clear gap in cross-border healthcare access and directly led to the creation of the brand.
Clinical Coordination and Medical Review
The colleagues responsible for medical coordination all come from tertiary hospitals or clinical nursing backgrounds. Their daily work includes reviewing overseas medical records, identifying whether additional tests are needed, and matching patients with the right hospitals and specialists.
- Medical record review and case preparation
- Preliminary judgment on additional examinations
- Hospital and specialist matching
- Complex cross-department coordination
Several team members are retired medical staff who returned to work after retirement and have handled a wide range of complex multidisciplinary cases. They may not speak much about “service warmth,” but every case is checked repeatedly, because one inaccurate translation can easily send an expert in the wrong direction.
International Communication and On-the-Ground Support
The patient service team is distributed both in China and overseas. Team members abroad mainly handle early-stage communication, while colleagues in China are responsible for reception and support after arrival.
- Pre-arrival communication with patients and families
- On-site reception and appointment accompaniment
- Report collection and explanation of medical instructions
- Real-time handling of unexpected situations
Most of them have language-related academic backgrounds or have lived abroad for many years, which makes them familiar with the habits and expectations of European and North American patients. They do not need to perform warmth; what matters is getting things done properly and making people feel at ease.
Process Management and Institutional Coordination
The operations support team is responsible for visa coordination, insurance communication, and maintaining relationships with partner hospitals. Over the past few years, the team has gradually standardized the workflow so that every stage, from initial consultation to post-return follow-up, has a clearly assigned point of contact.
- Visa and entry-related coordination
- Insurance communication and documentation
- Partner hospital relationship management
- End-to-end process oversight
When Sanavia participated in drafting the Xi’an Standard for International Medical Travel Services in 2025, this internal workflow became part of the underlying framework for the standard.
Team Overview
The team is not oversized, but it is structured with clarity. Medical professionals handle medical matters, service professionals manage patient-facing support, and operations staff ensure that the process stays coordinated from beginning to end.
